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Life's Mixed Bag
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Mr Gary



Joined: 30 Apr 2009
Posts: 6242
Location: Some pub in England

PostPosted: Mon Feb 25, 2013 2:31 am    Post subject: Reply with quote

jwing wrote:
Wing1 is 18 years old today.


NO
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Mr Gary



Joined: 30 Apr 2009
Posts: 6242
Location: Some pub in England

PostPosted: Mon Feb 25, 2013 2:42 am    Post subject: Reply with quote

I don't know how to put this stuff in perspective for non-service industry people (ie, the smartest people ever) but I'll just list some figures:

we've been open for five 'sessions': 'soft open' Thursday evening, Friday evening, Saturday lunch & dinner, & Sunday lunch & dinner. We seat 160.

We've fed over a thousand people in that short time - fresh food, locally sourced. We've taken roughly £15,000 at the pub in what is basically half a week.

Srsly: 1007 covers in five sessions. I've dealt with four complaints. I've been made aware of three other complaints. 1007/7, srsly.

I go to the local communities website: nothing but complaints. (24 relevant posts, tbh. 5 complaints. supplied from three different users).

The mod of the website is also the loudest complainant. I posted a point-by-point response response to his/her complaints, explaining that there are snags but we can only improve from our already aclnowledged excellent service. Posts to the website must be approved by a moderator. (ie, him/her).

Fuck 'em.
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Snorri



Joined: 09 Jul 2006
Posts: 10878
Location: hiding the decline.

PostPosted: Mon Feb 25, 2013 4:02 am    Post subject: Reply with quote

Mr Gary wrote:
- fresh food, locally sourced.

hurhur.



No seriously Gary I think it's awesome you're doing so well and feel for you about the people being dicks and all that.


also i tried to like your facebook-post but you deleted it. Probably a smart move but I still wanted to like it!
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mouse



Joined: 10 Jul 2006
Posts: 17205
Location: under the bed

PostPosted: Tue Feb 26, 2013 2:52 am    Post subject: Reply with quote

Mr Gary wrote:

I go to the local communities website: nothing but complaints. (24 relevant posts, tbh. 5 complaints. supplied from three different users).


i've kind of wondered about this, when looking at ratings posts for local places. seems like the only people who post are the ones who have a complaint. don't know whether they are really eager to kill the place, or if they are just desperate to vent.

i will hope that word-of-mouth will overcome the negativity. also that the moderator you responded to will have the decency to post your reply.
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fritterdonut



Joined: 24 Jul 2012
Posts: 1184
Location: Hedonism

PostPosted: Tue Feb 26, 2013 3:20 am    Post subject: Reply with quote

Best of luck with the pub Gary, it sounds like you're doing some pretty good business. As for the website... well, you said it best, Fuck 'em. If they hate it so much, they can start their own damn pub and try to do better, I doubt they ever could.

Funnily enough I just ended up on a rather nasty reverse of the situation involving a business that posted my (private, sent to him only) complaint email on a public forum, with my name attached, and tried to say it was my fault I got shitty service and that I was being a dick. Suffice to say the forum quickly turned against him and spawned a 12 page thread about how fucking awful his business was.
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Monkey Mcdermott



Joined: 10 Jul 2006
Posts: 3315

PostPosted: Wed Feb 27, 2013 1:56 am    Post subject: Reply with quote

mouse wrote:
Mr Gary wrote:

I go to the local communities website: nothing but complaints. (24 relevant posts, tbh. 5 complaints. supplied from three different users).


i've kind of wondered about this, when looking at ratings posts for local places. seems like the only people who post are the ones who have a complaint. don't know whether they are really eager to kill the place, or if they are just desperate to vent.

i will hope that word-of-mouth will overcome the negativity. also that the moderator you responded to will have the decency to post your reply.


People who have time to go complain on the internet about a pub are the saddest most entitled people in the world.
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Yorick



Joined: 11 Jul 2006
Posts: 12101
Location: In the undersnow

PostPosted: Wed Feb 27, 2013 3:08 am    Post subject: Reply with quote

jwing wrote:
Wing1 is 18 years old today.


wow. It seems like just five years ago she was 13.
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dazedb42



Joined: 09 Jul 2006
Posts: 2348
Location: Margaret River, Australia

PostPosted: Wed Feb 27, 2013 3:36 am    Post subject: Reply with quote

Monkey Mcdermott wrote:
mouse wrote:
Mr Gary wrote:

I go to the local communities website: nothing but complaints. (24 relevant posts, tbh. 5 complaints. supplied from three different users).


i've kind of wondered about this, when looking at ratings posts for local places. seems like the only people who post are the ones who have a complaint. don't know whether they are really eager to kill the place, or if they are just desperate to vent.

i will hope that word-of-mouth will overcome the negativity. also that the moderator you responded to will have the decency to post your reply.


People who have time to go complain on the internet about a pub are the saddest most entitled people in the world.


My experience is that they have a vested interest elsewhere. Good luck Mr.G but to be honest that complaint rate is way too high. Beat your staff into line more and you should be able to get down to a reasonable amount. ie 1< 10,000.
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DeD CHiKn



Joined: 04 Aug 2006
Posts: 10225
Location: Baltimore, Maryla*gunshot*

PostPosted: Wed Feb 27, 2013 11:58 am    Post subject: Reply with quote

mouse wrote:
Mr Gary wrote:

I go to the local communities website: nothing but complaints. (24 relevant posts, tbh. 5 complaints. supplied from three different users).


i've kind of wondered about this, when looking at ratings posts for local places. seems like the only people who post are the ones who have a complaint. don't know whether they are really eager to kill the place, or if they are just desperate to vent.

i will hope that word-of-mouth will overcome the negativity. also that the moderator you responded to will have the decency to post your reply.


No one ever rants about something going their way.

It's part of that whole "if they have a good experience they will tell a friend, if they have a bad one they will tell 10."
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DeD CHiKn



Joined: 04 Aug 2006
Posts: 10225
Location: Baltimore, Maryla*gunshot*

PostPosted: Wed Feb 27, 2013 11:59 am    Post subject: Reply with quote

If it was here I'd say they are trying to get free shit.

complaining is a really easy way to get free stuff from companies.
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Dogen



Joined: 10 Jul 2006
Posts: 10730
Location: Bellingham, WA

PostPosted: Wed Feb 27, 2013 8:25 pm    Post subject: Reply with quote

If it would make you feel better Gary... we could all go over there and write you some reviews. Where's that thread where I wrote down all the nice things I had to say about Gary? Give us a link!
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Lasairfiona



Joined: 09 Jul 2006
Posts: 9702
Location: I have to be somewhere? ::runs around frantically::

PostPosted: Thu Feb 28, 2013 1:41 am    Post subject: Reply with quote

- My dad once said that I "like to please people." I don't know if it is the phrasing or that it was my dad saying it (I have issues with him) but it has irritated the shit out of me for a couple years now.
+ Praise at work for doing a kick ass job.
- And I thought of the above.
+ I am going to try and think of it as people acknowledging my awesomeness instead. And I like it when people acknowledge I am awesome - just one more step to ruling the world.

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After much deliberation he gave her a giant comfort zone. - Michael
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Snorri



Joined: 09 Jul 2006
Posts: 10878
Location: hiding the decline.

PostPosted: Thu Feb 28, 2013 3:17 am    Post subject: Reply with quote

Lasairfiona wrote:
[color=indigo]- My dad once said that I "like to please people." /color]


Your dad works in porn?
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Lasairfiona



Joined: 09 Jul 2006
Posts: 9702
Location: I have to be somewhere? ::runs around frantically::

PostPosted: Thu Feb 28, 2013 3:46 am    Post subject: Reply with quote

Nope though you did put a finger on exactly what bothered me so much about the phrasing.
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Samsally



Joined: 10 Jul 2006
Posts: 6460

PostPosted: Thu Feb 28, 2013 4:59 pm    Post subject: Reply with quote

Hanging out with a person I hope will become a new friend tomorrow.
Already totally put my foot in it with regards to someone we both know (they are apparently friends and I want to avoid her like the plague). I try to avoid trash talking, but I brought it up as a "sometimes i just fail to make friends entirely like this one time." example and now I feel like a heel. Also what the fuck self why would you even say something like that ever.
He mentioned he was gay so I figured I'd mention being ace. The "that's FASCINATING" response was unexpected and a tad unnerving.
None the less, I expect it to be a fun outing.
Meeting new people makes me such an awkward flailing mess sometimes.
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